Case Study
1 min read
Dramatically enhance level of service to valued client.
A well-known drilling company was determined to significantly improve its level of service to its most valued client. Upon notification that the client was seeking to bring a new Gulf of Mexico development on-line, the drilling company promised breakthrough results on the first two deep-water wells. The drilling company hired JMW not only to consult rig management to achieve record results, but also to establish a new mindset of doing the extraordinary for their clients.
Creating this new paradigm of superior service would require the drillers to be in full partnership with the client—not by merely adjusting to the client’s way of doing things, but by pushing back when they identified something that could be improved. In short, the rig teams had to reinvent their position vis-à-vis the client to take more responsibility for the desired result and to communicate more effectively.
Breakthrough thinking, behavior, and results.
JMW trained the joint project team, consisting of key rig offshore personnel and onshore staff from both companies, in breakthrough tools and practices. The team jointly developed the new well plan and established new metrics. JMW consulted the drilling and completions team both onshore and offshore before and throughout the drilling effort, resulting in their developing new approaches to preventing predictable problems. In addition, JMW coached them on how to intervene effectively when unanticipated issues occurred. Such actions indicated that this organization was operating in new ways that would make the intended results a reality
Significant cost and schedule reduction.
The initial well came in five days ahead of schedule, or 9% under AFE. It didn’t stop there. The second well came in eleven days earlier, or 30% under AFE. The client was so impressed with the outcome that the rig company was awarded the contract to drill the entire program—which delivered equally impressive results.
